Paying for services

Individuals, when paying their bill via online banking, need to find the AB “Klaipėdos energija” template in the bank’s “Giro and cart of payments” section (you can use the payee code 44400 for the search) and fill it out:

  • enter the payers code;
  • enter the invoice number;
  • enter the amount.

If the declaration of water heating readings is carried out in a bank account – please submit the readings of the meters (provide the order of the meters as indicated in the invoice submitted by AB “Klaipėdos energija”).

When paying from a foreign bank, it is necessary to additionally specify the bank details and the account:

AB SWEDBANK. SWIFT: HABALT22. IBAN: LT64 7300 0100 0007 3788.

After connecting to the E-service of AB Klaipėdos energija, you can view the invoice issued to you online and declare the readings of hot water and heat metering devices.

The PDF invoice is an official payment document. You can pay it not only online, but also at banks or other places accepting payments (you can find the payment places by clicking here).

The E-service page has a payment initiation service (PIS): the company’s customers can pay their heat energy bills directly from the E-services page.

Advantages of PIS:

Accuracy – the Company receives accurate data on payments made, errors that often occur when filling out payment orders are avoided, the process of settlement of invoices and payments is facilitated.

Promptness – paying bills will take less time and can be done quickly from any location or device by confirming with your bank identification.

E-service for residents

This is a way to receive invoices for the services of AB Klaipėdos energija and to declare the readings of hot water and heat metering devices electronically.

Water consumption is declared in cubic meters (m3), without specifying liters. Liters are rounded to m3, according to math rounding rules. For example: a hot water meter shows 125 m3 and 232 l, then 125 m3 should be entered in the bill.

Heat consumption is declared in kilowatt hours (kWh).

Why it is worth using E-service

Save money – the payment service fees are lower when paying bills online.

Convenient – you do not have to stand in lines and you can pay the bills without leaving your home or workplace. It is possible to pay for the services and declare the readings of hot water and heat metering devices even from another country.

Informative – you can view the bills of the last two years and compare them.

Ecological – the bill is presented in electronic form (PDF format), natural resources are saved as the bill is not printed.

Safe – the bill will never get lost.

Fast – after placing a new invoice online, a notification will be sent to your e-mail immediately, so the invoice will always be submitted faster than you would receive it by mail. After starting to use the E-service, we will no longer send invoices by post.

After registering and ordering an electronic bill, you will have personal access, where you will receive a newly formed bill for heating and hot water preparation by the 11th day of each month.

More detailed information on how to become a user of our electronic services is available here or by phone (8 46) 39 22 22.

E-service for businesses

 Using the E-service is very simple and convenient. An electronically submited VAT invoice has advantages – it will always be submitted faster than the invoice printed on paper, it will never be lost and it is also possible to save it on your computer. After a bill is placed in the E-service system, you will be immediately sent a notification by e-mail specified in the contract. After starting to use the E-service, we will no longer send VAT invoices by post.

To connect to E-services, contact verslas@klenergija.lt or call (8 46) 392 222 (press 2 in the menu (Payment and contract issues) and the 2 again (Business customers)).

Paying in cash

   

 

                        

Payment procedure

Customers pay for heat, hot water and other services provided to their homes every month, in accordance with the bill. Services provided during the previous month should be paid for until the last day of the current month. For example, the bill for April must be paid until the last day of May. If the bill is not paid on time, late interest will be charged.